Last updated: August 1, 2026
We want you to love your Diazzo's handbag. If something isn't quite right, our return process is designed to be simple and fair.
You may return most items within 30 days of the delivery date for a full refund to your original payment method.
Sale and clearance items marked "Final Sale" are not eligible for return unless received damaged or defective.
Email info@diazzos.com with your order number and the reason for return. Our team will provide a prepaid return label and instructions within 1 business day.
Once we receive and inspect your returned item, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method. Please note that original shipping charges are non-refundable unless the return is due to our error.
Need a different color or size? We recommend placing a new order for the item you want and returning the original for a refund, ensuring the fastest turnaround.
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We'll send a free replacement or full refund, including shipping costs.
Reach out to info@diazzos.com or call +1 (702) 745-1800 — we're happy to help.